Booking Policy



Booking Information & Cancellation Policy (Villas & Studio)

For bookings throughout the year for Koonyum Range Retreat, we require a credit card number via telephone, or email. Alternatively a direct deposit can be made into our account within 2 working days to secure your booking. Please contact us if you wish to take up this alternative.

The Edge & Lotus villas and Poolside Studio are NOT suitable for children under the age of 12 years.

The deposit is equivalent to 50% of the total accommodation cost, unless your accommodation is only a one night stay, in which case full payment is due upon booking. In the case of telephone or email credit card authorisation, the deposit amount will be debited from your account. Balance is payable 48hrs before arrival.

We do not offer refunds but do offer an accommodation credit. Cancellation requires 28 days written notice and alternate booking dates can be arranged - once only, within 12 months of the original booking date.

Cancellations received within 28 days of arrival forfeit their 50% deposit - unless the room is re-booked for the FULL amount, in which case an alternate booking can be arranged as above.  All cancellation re-bookings will incur a $165 administration fee.

Cancellations received less than 72 hours from the arrival date will be charged full room rate.

Christmas, Easter, special events & party bookings for the entire retreat must be fully pre-paid 6 weeks prior to arrival date. Cancellations of such reservations require 6 weeks written notice, to obtain an alternate booking time or the FULL amount is payable.

Booking Information & Cancellation Policy- Main House & Bali in Byron

The deposit is equivalent to 50% of the total accommodation cost. Bali in Byron & house bookings must be fully pre-paid one month prior to arrival date. Cancellations of such reservations require one month’s written notice, to obtain an alternate booking time. Credit card fees apply.

Signed Terms and Conditions: A signed Terms and Conditions document will be sent with booking confirmation. We require a signed copy to be returned with your final payment one month before your stay.

We do not offer refunds but do offer an accommodation credit. Cancellation requires one months written notice and alternate booking dates can be arranged - once only, within 12 months of the original booking date. Cancellations received within 30 days forfeit their full accommodation charge - unless Bali in Byron is re-booked in FULL, in which case an alternate booking can be arranged as above.  All cancellation re-bookings will incur a $165 administration fee.

DAMAGE DEPOSIT: A damage deposit of $1,500 is required to be paid via Credit Card or direct deposit into our account 48 hours before your stay with us. The damage deposit is normally settled within 7-14 days after your stay.

 



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