Booking Information & Cancellation Policy Poolside Studio
For bookings throughout the year for Koonyum Range Retreat, we require full payment at time of booking via direct bank transfer within 2 working days to secure your booking. Please contact us for our bank details.
The Poolside Studio is NOT suitable for children under the age of 12 years.
Cancellation 50% refund up until 1 week prior to arrival.
Travel Insurance is not included in your reservation and we suggest this is something you may wish to consider after booking.
Booking Information & Cancellation Policy- Main House
The deposit is equivalent to 50% of the total accommodation cost. House bookings must be fully pre-paid one month prior to arrival date. Cancellations of such reservations require one month’s written notice, to obtain an alternate booking time.
Signed Terms and Conditions: A signed Terms and Conditions document will be sent with booking confirmation. We require a signed copy to be returned with your final payment one month before your stay.
We do not offer refunds but do offer an accommodation credit. Cancellation requires one months written notice and alternate booking dates can be arranged - once only, within 12 months of the original booking date. Cancellations received within 30 days forfeit their full accommodation charge.All cancellation re-bookings will incur a $165 administration fee.
DAMAGE DEPOSIT: A damage deposit of $3000.00is required to be paid via Credit Card or direct deposit into our account 24 hours before your stay with us. The damage deposit is normally settled within 7-14 days after your stay.
Insurance is not included in your reservation and we suggest this is something you may wish to consider after booking.